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Warranty Information

Eagle Water S-5 5 stage Reverse Osmosis

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the filter canisters and housing, all lines, saddle valve, connection valves, and faucet.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. In addition, Eagle Water warrants all of the following for a period of 5 years: the holding tank. After 5 years from the purchase date, the Lifetime warranty will continue for this item at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage. (Filters themselves have no warranty and must be replaced for optimal performance)
  3. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

Eagle Water Dual-con No-Salt Water Conditioner

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the treatment tank, and the control valve, including all internal parts.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. In addition, Eagle Water warrants all of the following for a period of 3 years: the media bed. It is recommended that the media be changed out every 5-8 years, or whenever the water begins to not feel smooth.
  3. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

Ultraviolet Water Disinfection System

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the UV housing, and quartz sleeve.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. In addition, Eagle Water warrants all of the following for a period of 5 years: All electrical components. After 5 years from the purchase date, the Lifetime warranty will continue for this item at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage. The UV bulb will be fully covered for a period of 1 year against all manufacturers defects.
  3. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

Ion Exchange Metered Water Conditioner

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the brine tank, treatment tank, and the control valve.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. In addition, Eagle Water warrants all of the following for a period of 8 years: all electrical components, and the media bed, including resin and carbon. After 8 years from the purchase date, the Lifetime warranty will continue for these items at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage.
  3. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

Ultraviolet/Ozone Air Conditioning Disinfection System

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the UV housing, and quartz sleeve.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. In addition, Eagle Water warrants all of the following for a period of 5 years: All electrical components. After 5 years from the purchase date, the Lifetime warranty will continue for this item at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage. The UV bulb will be fully covered for a period of 1 year against all manufacturer’s defects.
  3. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

Exclusions to Warranty

This warranty will be considered void if the following should occur: Collisions or accidents caused by others, improper use or installation, maintenance, or service by a third party or a third-party product, abuse, misuse, modification, or neglect, force of nature: such as a flood, UV damage, chemical fallout, collapse of well, or any natural disasters. Unit(s) must be serviced at least once a year by Eagle Water to keep the warranty intact. (if applicable, filter changes, tune-ups, well maintenance services, UV bulbs ETC. )

Chlorination System (Includes Mixing Tank, Chlorine Storage Tank, and ICF)

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser, or as long as the original purchaser owns the home where the equipment is installed: the ICF treatment tank, the control valve, including all non-electrical parts, and the Chlorine Storage Tank.

  1. If these parts have been determined to fail as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. In addition, Eagle Water warrants all of the following for a period of 7 years from the original purchase date (excluding labor): the mixing tank, and all electrical parts inside the ICF control valve. After 7 years, ½ the replacement value will be covered for the lifetime of the original purchaser, or as long as the original purchaser owns the home where the equipment is installed.
  3. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.
  4. Warning!!! Use only the same exact brand and type of chlorine pellets to avoid an explosion! If a different brand or type of pellet is desired, remove ALL existing chlorine prior to adding a new type or brand. For liquid chlorine pump systems, 2-year warranty on all parts, and 50% coverage from 2-5 years based on list prices.

S.I.R. System (Iron Sulfur Removal)

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the treatment tank, and the control valve, including all non-electrical parts.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. Eagle Water warrants all of the following for a period of 8 years: all electrical components. After 8 years from the purchase date, the Lifetime warranty will continue for these items at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage.
  3. Eagle Water warrants all of the following for a period of 5 years: the media bed. After 5 years from the purchase date, the Lifetime warranty will continue for these items at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage.
  4. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

ICF (In-line Carbon Filter)

Eagle Water hereby warrants the following components against defect from manufacturing for the lifetime of the original purchaser: the treatment tank, and the control valve, including all non-electrical parts.

  1. If these parts have been determined to have failed as a result of a manufacturer defect, Eagle Water will repair or replace the defective part at NO CHARGE to the original purchaser (excluding labor) for the duration of the original purchaser’s residency at the location of original installation.
  2. Eagle Water warrants all of the following for a period of 8 years: all electrical components. After 8 years from the purchase date, the Lifetime warranty will continue for these items at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage.
  3. Eagle Water warrants all of the following for a period of 5 years: the media bed. After 5 years from the purchase date, the Lifetime warranty will continue for these items at 50% coverage, based on current list prices, with the terms stated in statement 1 at 50% coverage.
  4. All Labor for new installs will be warranted by Eagle Water for one year after installation of equipment.

Exclusions to Warranty

This warranty will be considered void if the following should occur: Collisions or accidents caused by others, improper use or installation, maintenance, or service by a third party or a third-party product, abuse, misuse, modification, or neglect, force of nature: such as a flood, UV damage, chemical fallout, collapse of well, or any natural disasters. Unit(s) must be serviced at least once a year by Eagle Water to keep the warranty intact. (if applicable, filter changes, tune-ups, well maintenance services, UV bulbs, Etc.)

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